Customer service, run for you
Line Managed Support answers your customers on every channel. AI resolves the routine questions in seconds. Our UK team handles what the AI can't, keeps its knowledge right and reports back every month.
From £1,200 a month, plus £2,500 to set up.
Hi, the boiler at 14 Elm Road has stopped. No hot water since this morning.
Tenant, 7:48amSorry about that. Is the boiler showing a red light or an error code?
AI agentRed light, code F28.
Thanks. I've logged this as an urgent repair and passed it to the team now. You'll hear back within the hour.
AI agentHanded to the support team
Urgent repair. Landlord approval needed for work over £250.
Hi, it's Amy from Northgate. The landlord has approved the repair, and an engineer is booked for 1–3pm today.
Support team, 8:06am
Quick answers
- What is Line Managed Support?
- Outsourced customer service on Line. AI answers on phone, SMS, WhatsApp, email and web chat. Our team runs it and, on AI + people, takes the conversations the AI can't finish.
- What does it cost?
- From £1,200 a month for AI with 1,000 conversations, or £2,950 with our UK team included. Onboarding is £2,500.
- Who answers when the AI can't?
- On AI + people, our UK team does, in your business's name. On AI, the conversation goes to your own team with the full history.
A support team you don't have to hire
AI for speed. People for judgement. One team accountable for both.
Every channel, one queue
Phone, SMS, WhatsApp, email and web chat land in one inbox, with the full history for each customer.
Answers in seconds, at any hour
The AI replies straight away, day and night, from knowledge we write and keep up to date with you.
A UK team behind it
Our people take escalations, complaints and anything that needs judgement, and reply as your business.
Gets better every week
We review a sample of conversations every week. Each weak answer becomes a fix to the knowledge.
You see everything
Every conversation, transcript and handover is in your Line inbox. You can step in at any time.
A monthly report and review
Volume, resolution rate, response times and the main reasons customers got in touch.
Live in about three weeks
We do the setup. You answer our questions.
- 1
Discovery
We learn your products, policies and tone, and the questions customers ask most, from your existing inbox and calls.
- 2
Build
We write the knowledge, set the rules for what goes to a person and connect your channels to Line.
- 3
Shadow week
For the first week, our team checks every AI answer as it goes out.
- 4
Run
We run your customer service, review it every week and meet you every month.
What it handles
The questions that fill an inbox, and the ones that need a person.
| When this happens | Line does this | So you get |
|---|---|---|
| Questions about prices, opening hours or returns | AI answers from your knowledge in seconds, on the channel the customer used. | Routine questions never reach your team. |
| A complaint arrives by email | AI acknowledges it and hands it to our team with the full history. | A person replies in your voice, the same day. |
| A tenant reports a leak on WhatsApp | AI takes the address and details, marks it urgent and hands it over. | The repair is booked fast, with a dated record. |
| Monday morning call spike | AI takes the calls, answers what it can and books callbacks for the rest. | Nobody waits on hold. |
| A question the AI has never seen | It hands over instead of guessing. Our team answers and adds the answer to the knowledge. | The same question gets the right answer next time. |
Line Managed Support against the alternatives
Four ways to cover customer service, and what each one does.
| Answering service | UK outsourced team | AI chatbot tool | Line Managed Support | |
|---|---|---|---|---|
| Resolves questions | No, takes messages | Yes | Simple ones | Yes |
| Channels | Phone | Usually phone and email | Usually web chat | Phone, SMS, WhatsApp, email and web chat |
| Out of hours | At extra cost | At extra cost | Yes | AI at any hour. People in UK hours, or longer on request |
| Who keeps it accurate | You brief them | Their team leader | You | Our team, every week |
| Typical price | About £145–£259 a month for 90–150 minutes | £2,000–£3,500 per agent a month | A software fee, plus your time | From £1,200 a month |
Competitor prices are third-party estimates, checked October 2026.
Line Managed Support pricing
From£1,200a month
£2,500 setup · 1,000 conversations included · 3-month minimum term
- Phone, SMS, WhatsApp, email and web chat
- Knowledge kept up to date by our team
- Weekly quality review
- Escalations to your team
- Monthly report
- Extra AI-resolved conversations: £1.50 a conversation
From£2,950a month
£2,500 setup · 1,500 conversations included · 6-month minimum term
- Everything in AI
- Escalations handled by our UK team
- Agreed response times
- Evening and weekend cover on request
- Monthly review call
- Extra AI-resolved conversations: £1.50 a conversation
- Extra conversations our team handles: £4 a conversation
Questions people ask
Straight answers on setup, limits, and what it costs.
Hand over the inbox
Book a call. We look at your volume and show you what we would answer, and what we would pass to a person.