Every customer answered, on every channel.
Calls, texts, WhatsApp, email and web chat land in one shared support inbox. Molly, our AI receptionist, answers the routine questions in seconds and hands everything else to the right person with the full story.
Type as a customer. Molly replies using the business you pick.
From first message to resolved
Line follows each enquiry from the moment it arrives to the moment it's closed. Molly takes the first reply, your team takes over when it matters, and the customer only ever has one conversation.
Arrives
Calls, texts, WhatsApp, email and web chat land in one inbox, threaded by customer.
Molly replies
Our AI receptionist answers in seconds, day or night, using your prices, hours and policies.
Handed over
Anything that needs a person goes to the teammate you choose, with the whole conversation, so the customer never repeats themselves.
Resolved
Close the thread, send a follow-up text and keep the whole conversation for next time.
Built for small teams doing support between everything else
No ticketing jargon and no new phone system. Your team works from the app on their phone or the browser on their laptop.
Assignments
Give every conversation an owner. Route by channel or time of day, and see what each person has open.
Internal notes
Leave notes for colleagues inside the thread. Customers never see them, and nobody forwards screenshots.
Customer history
Every call, text, email and chat with a customer sits on one timeline, so whoever picks it up has the story.
Suggested replies
Molly drafts a reply from your own information. Your team checks it, edits it and sends it.
Business hours
Set opening hours and bank holidays. Outside them, Molly answers and books callbacks for the morning.
Voicemail transcription
Voicemails arrive as text in the same inbox, so they can be read, assigned and answered like a message.
Customers never repeat themselves.
When Molly passes a conversation on, the teammate you chose gets the whole thread: who the customer is, what they need and what's already been said.
Most support desks start on Pro
Pro adds assignments, internal notes and AI agents to the shared inbox. Calls and texts are pay-as-you-go on every plan. Larger teams can move to Business for unlimited seats.
Prices exclude VAT. Compare all plans
- Up to 10 seats
- Voicemail transcription
- Assignments & notes
- Messaging templates
- Integrations
- Analytics
- Unlimited AI agents — usage-based
Support desk questions
Can't see yours? Talk to our UK team.