Can Molly tell an emergency from a routine repair?

Yes. You set what counts as an emergency, such as no heat or hot water, an active leak, a lockout, or a door that won't lock. Those go straight through to the on-call contractor or manager. Everything else is logged for the office.

Can tenants send photos of the problem?

Yes, over WhatsApp. Line supports WhatsApp Business alongside calls, SMS, and email. Photos land in the same thread as the report.

Can I change who's on call each week?

Yes. Update the on-call rota in the app and the out-of-hours route follows it. If the first person doesn't answer, Line rings the next, then falls back to Molly or voicemail.

Does Line replace our property management software?

No. Line handles the calls and messages. Keep your jobs, tenancies, and accounts in your property management software, and connect it to Line through Zapier, Make, or webhooks.

Can the whole team use one number?

Yes. Everyone gets their own login and calls or texts from the business number on their own phone. The shared inbox shows who's handling what.

How much does Line cost for letting agents and property managers?

Plans start at £4 a month with a UK number included. Calls, texts, and Molly's minutes are charged per use. No setup fee and no minimum term.

Line for property managers

Every repair report logged, every emergency put through

A leak at 11pm, a broken entry door on Sunday, and a dripping tap on Monday morning. Tenants and leaseholders report them by call, text, WhatsApp, and email. Line puts every report in one inbox, and Molly sends the real emergencies to whoever is on call.

Get started See pricing

From £4 a month. Pay only for the calls and texts you use. No minimum term.

Calls a week80

Share you miss25%

Missed callers who'd have booked5%

Average new landlord value£1,100

£4,767

a month in new landlords that go to whoever answers next

Missed calls a month: 87
Lost new landlords a month: 4.3
Over a year: £57,200

One new landlord you win back pays for more than a year of the Line Starter plan.

Customer's name

Business name

Hi Ms Carter, Kingsley Lettings has logged your repair. Send photos here if you can. We'll text you as soon as a contractor is booked.

WhatsApp · 134 characters

What does Line do for letting agents and property managers?: One shared inbox for repair reports by call, text, WhatsApp, and email. Molly takes reports 24/7 and puts emergencies through to your on-call contractor or manager. Your team texts contractors and updates landlords from the same number.
Can I keep my current number?: Yes. Port your UK number to Line, or start with a new one today and port later. Either way it works on the phone you already have.
What happens when I miss a call?: The caller gets a text asking for their address and what's wrong, and to send a photo on WhatsApp if they can. Your emergency wording tells them how to reach the on-call line.

Every report logged, the urgent ones put through

No heat in January, water through a ceiling, and a loose door handle all ring the same number. They need different answers at different speeds.

Emergencies reach the on-call contractor

No heat, active leaks, lockouts, and doors that won't lock go straight through to the on-call contractor or manager, with the address and the fault.

Every channel, one inbox

Calls, texts, WhatsApp photos, and emails from tenants and leaseholders land in one shared inbox. Assign each report so one person owns it.

Contractors and landlords kept in the loop

Text contractors the job and the access details from the business number. Update landlords and resident directors by text or email from the same inbox.

Set up in an afternoon

No engineer, no hardware, no contract. Three steps from sign-up to your first call.

1
Get a number
Choose a UK mobile or local number, or bring the one that's already on your van and your website.
2
Tell Line who handles what
Emergencies to the on-call contractor or manager. Routine repairs to Molly or the property manager. New landlord enquiries to the lettings team.
3
Set what happens when you can't answer
Out of hours, a Time Rule sends calls to Molly. She takes the report, puts emergencies through, and logs the rest for the morning.

KLKingsley Lettings0117 000 0284

Incoming call · office closedSun 22:40
Kingsley Lettings, Molly speaking. Is this about a repair?
Molly, AI receptionist
Yes. Water's coming through my bathroom ceiling from the flat upstairs.
OK. Can you turn your water off at the stopcock? And which flat and building are you in?
Molly, AI receptionist
Flat 4, Harbour Court. It's off now.
Emergency · on call
Put through to the on-call plumber with the address. Summary in the inbox for the block manager.

Repair calls, sorted

The fault decides the speed. The address decides the owner.

When this happens	Line does this	So you get
Tenant has no heating in January	Confirms there's no heat at all, takes the address, and puts the call through to the on-call engineer.	The engineer calls back with the address and the fault.
Leaseholder reports a leak from the flat above	Asks them to turn the water off if they can, takes both flat numbers, and rings the on-call contractor.	The block manager sees the report and the summary first thing.
Tenant sends a photo of a broken extractor fan	Logs it in the tenant's thread and assigns it to their property manager.	A routine job booked in working hours, with the photo attached.
Landlord calls about letting a second flat	Takes the address, the property type, and when it's free, then books a call with the lettings team.	A new management enquiry with a time in the diary.

Questions people ask

Straight answers on setup, limits, and what it costs.

Estate agents

Valuations, viewings, and lettings on one number.

After-hours answering

Molly takes the report when the office is closed.

Shared inbox

Calls, texts, WhatsApp, and email in one place.

WhatsApp Business

Take repair photos over WhatsApp.

Last reviewed 6 September 2026.

Never miss another customer

Pick a UK number, add your team, and choose what happens when you can't answer. Live in minutes, on the phone already in your pocket.

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